Privacy Policy

This Privacy Policy explains how Avantark Private Limited ("Avantark," "we," "us," or "our") collects, uses, stores, shares, and protects your personal information when you use our websites (https://avantark.in), mobile applications, and related services (collectively, the "Services").

We are committed to protecting your privacy and being transparent about our data practices. By using the Services, you consent to the practices described in this Privacy Policy. If you do not agree with this Policy, please do not use the Services.

This Policy applies to all Avantark products, including GrindOn, MemoPocket, Luniva. Product-specific data practices are described throughout this document.

The data controller responsible for your personal information is:

If you are located in the European Economic Area (EEA), the United Kingdom, or another jurisdiction with applicable data protection laws, Avantark Private Limited is also the entity responsible for complying with those laws as they relate to our Services.

We collect information in the following ways:

A. Information You Provide Directly

• Account information: name, email address, username, password, and profile photo.
• Billing information: payment method details, billing address, and transaction history (processed by third-party payment processors).
• Communications: messages, feedback, support tickets, and survey responses.
• Waitlist submissions: email address and product interest.

B. Information Generated or Collected Automatically

• Device and log information: IP address, device type, operating system, browser type, app version, crash logs, and diagnostic data.
• Usage information: feature usage, session duration, clicks, interactions, and in-app events.
• Cookies and similar technologies: see Section 10 below.

C. Product-Specific Data

D. Information from Third Parties

We may receive information about you from third-party services if you choose to connect or sign in through them (for example, social login providers). The information we receive is governed by the privacy settings and policies of those third parties.

We use the information we collect to:

• Provide, operate, maintain, and improve the Services.
• Create and manage your account, authenticate you, and secure your data.
• Personalize your experience, including AI-generated suggestions, focus insights, mood reflections, and note recommendations.
• Process payments, subscriptions, and refund requests.
• Communicate with you about product updates, security alerts, support responses, and marketing (where permitted and with consent where required).
• Monitor and analyze usage trends, diagnose technical issues, and improve performance.
• Detect, prevent, and address fraud, abuse, security incidents, and other harmful activity.
• Comply with legal obligations and enforce our Terms of Service.

We process your personal information based on one or more of the following legal grounds:

• Performance of a contract: to provide the Services you have requested and manage your account.
• Consent: where you have given us explicit permission, such as for marketing communications, optional AI features, or sensitive data processing.
• Legitimate interests: to improve our products, ensure security, prevent fraud, and communicate with users about service-related matters.
• Legal obligation: to comply with applicable laws, regulations, court orders, or lawful requests from public authorities.

Where we rely on consent, you may withdraw it at any time by adjusting your settings or contacting us. Withdrawing consent may affect the availability of certain features.

We do not sell your personal information. We may share your information in the following limited circumstances:

A. Service Providers

We use trusted third-party providers to help us operate the Services, such as cloud hosting, analytics, payment processing, customer support, email delivery, and AI model hosting. These providers process data only on our behalf and under contractual obligations that require them to protect your information.

B. AI Subprocessors

AI features in GrindOn, MemoPocket, and Luniva rely on third-party large language model and machine-learning infrastructure. When you use AI features, relevant inputs and outputs may be transmitted to these providers for processing. We select providers that maintain appropriate security and confidentiality standards.

C. Legal Compliance and Safety

We may disclose information if we reasonably believe it is necessary to comply with applicable law, regulation, legal process, or governmental request; to protect the rights, property, or safety of Avantark, our users, or the public; or to enforce our Terms of Service.

D. Business Transfers

If Avantark is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, and destruction. These measures include encryption in transit (TLS/SSL), access controls, hashed password storage, regular security reviews, and limited employee access.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security. You are responsible for keeping your account credentials secure and for notifying us of any suspected unauthorized access.

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.

Specific retention periods vary depending on the type of data and the product:

• Account information: retained until you delete your account or we terminate the Services.
• User-generated content (notes, tasks, journals, mood entries): retained while your account is active; deleted when you delete your account unless we are required to retain it by law.
• Usage and diagnostic logs: typically retained for up to 12 months, after which they are aggregated or deleted.
• Waitlist and marketing data: retained until you withdraw consent or request deletion.

Depending on your location, you may have the following rights regarding your personal information:

• Access: request a copy of the personal information we hold about you.
• Correction: request that we correct inaccurate or incomplete information.
• Erasure: request deletion of your personal information in certain circumstances.
• Portability: receive your data in a structured, commonly used, machine-readable format.
• Restriction: request that we limit how we use your information.
• Objection: object to processing based on legitimate interests or direct marketing.
• Withdraw consent: withdraw consent where processing is based on consent.

To exercise these rights, contact us at contact@avantark.in. We will respond within the timeframe required by applicable law. We may need to verify your identity before processing your request.

We and our service providers use cookies, web beacons, pixels, and similar technologies to operate and improve the Services, remember your preferences, understand usage patterns, and deliver relevant communications.

Types of cookies we may use:

• Essential cookies: required for the Services to function, such as authentication and security.
• Preference cookies: remember your settings and choices.
• Analytics cookies: help us understand how visitors interact with our websites.
• Marketing cookies: used to deliver promotional content where you have consented.

You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Services.

Avantark is based in India. Your information may be transferred to, stored, and processed in India or other countries where our service providers operate. These countries may have data protection laws different from those in your jurisdiction.

When we transfer personal information internationally, we use appropriate safeguards, such as standard contractual clauses, adequacy decisions, or other legally recognized transfer mechanisms, to ensure your information receives an adequate level of protection.

The Services are not directed to children under the age of 13, or the minimum age of digital consent in your jurisdiction. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child without appropriate parental or guardian consent, we will take steps to delete that information as quickly as possible.

If you believe a child has provided us with personal information without proper consent, please contact us at contact@avantark.in.

Luniva may collect information about your mood, emotional state, journal entries, and wellness activities. We recognize the sensitive nature of this information and handle it with additional care.

• Wellness data is used only to provide the Luniva service, generate personal insights, and improve the product.
• We do not use wellness data for advertising or share it with third parties except as necessary to operate the service (for example, secure cloud storage and AI processing).
• We do not diagnose, treat, or provide medical or mental health advice. If you are in crisis, please contact emergency services or a qualified professional.
• You may delete your wellness data or account at any time through the app settings or by contacting us.

By using Luniva, you expressly consent to the collection and processing of this wellness data as described in this Privacy Policy and the Luniva in-app disclosures.

We may update this Privacy Policy from time to time to reflect changes in our practices, products, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or through the Services.

We encourage you to review this Policy periodically. Your continued use of the Services after any changes take effect constitutes your acceptance of the revised Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: